Our Returns, Refunds & Complaints Information
Fresh Flowers Guarantee in Lewisham
At Flower Delivery Lewisham, we are dedicated to delivering only the freshest flowers to our customers across Lewisham and neighbouring areas. As your trusted local florist, serving both households and businesses, every bouquet is hand-prepared with quality and care. We confidently stand by our Fresh Flowers Guarantee: your flowers should arrive looking beautiful and vibrant, ready to be enjoyed for days to come.
Damaged-on-Arrival Policy
While we take every precaution to ensure your flowers arrive in perfect condition, we understand that, on rare occasions, items may become damaged during transit. If your flowers or arrangement arrive damaged, wilted, or otherwise unsatisfactory, please notify us as soon as possible from the time of delivery. Reported issues within 24 hours of receiving your order help us resolve the matter swiftly and fully uphold our Fresh Flowers Guarantee for all Lewisham residents and businesses.
Freshness Window
We promise that all floral arrangements supplied by Flower Delivery Lewisham will remain fresh for a minimum of five days from the time of delivery, provided they are cared for according to the instructions included. This freshness window applies to all deliveries within Lewisham and nearby areas. If your bouquet does not meet this expectation for freshness and vibrancy, please get in touch with us as soon as possible. Our pledge is to provide top-quality blooms for every customer, every time.
Refund and Replacement Options
Should your flowers arrive in unsatisfactory condition or fail to meet our five-day freshness commitment, Flower Delivery Lewisham offers flexible options to make it right. Depending on your preference and the specific situation, you may choose from the following resolutions:
- Replacement: We can immediately arrange a new bouquet, delivered at no additional cost to you.
- Full Refund: If you prefer, we will provide a full refund to the original payment method.
We kindly ask for a photo of the flowers in question to help us assess the issue and continually improve our service. Your satisfaction is our highest priority.
Complaints Procedure
Our team is committed to providing an excellent experience for every customer. However, if you have any concerns or complaints about your order or our service, please let us know promptly. Our complaints process is simple and empathetic:
- Contact us with details of your complaint, including your order reference, description of the issue, and (if possible) any supporting photographs.
- Our customer care team will thoroughly review your complaint, usually within one working day.
- We will then contact you to discuss the best possible resolution, whether it is a refund, replacement, or alternative arrangement.
Your feedback helps us keep growing as Lewisham’s most reliable and trusted florist. We appreciate every opportunity to enhance our flower delivery service for the Lewisham community.
Trusted Local Lewisham Florist
Flower Delivery Lewisham is proud to be the florist of choice for homes and businesses throughout Lewisham. With local knowledge, dedicated floristry experts, and a true passion for fresh flowers, we’re here to serve your floral needs with reliability and care.
