Welcome to Flower Delivery Lewisham. Our e-commerce service allows you to order and send flowers online across Lewisham and the surrounding areas. Please read these Terms & Conditions carefully before placing your order. By making a purchase through our online platform, you agree to be bound by the terms set out below. These Terms & Conditions apply to all customers using the Flower Delivery Lewisham website for orders delivered in Lewisham and neighbouring districts.
All orders for online flower delivery in Lewisham are subject to availability and acceptance.
1.1 Product Selection
Browse through our range of bouquets, arrangements, and gift packages on our website. Product descriptions, images, and prices are provided to help you make your selection. Please note that flower varieties and colours may be subject to seasonal availability and may not exactly match product images. Where substitutions are necessary, we will ensure they are of equal or greater value and quality.
1.2 Placing Your Order
To place an order, add your chosen items to the online basket, then proceed to checkout. You will be asked to provide delivery details, message for the recipient (if any), delivery date, and any specific instructions. You must check the accuracy of your order and personal information before submitting.
1.3 Order Confirmation
Once you have submitted your order, you will receive an electronic confirmation summarising your order details. This email is an acknowledgement of receipt and does not constitute acceptance of your order. Acceptance and formation of the contract occurs once we have confirmed availability and dispatched your flowers for delivery.
1.4 Age Restrictions
You must be at least 18 years old to order products from Flower Delivery Lewisham. By placing an order, you confirm that you meet this requirement.
2.1 Payment Methods
We accept various forms of payment including major debit and credit cards and any other methods specified at checkout. Payment must be made in full at the time of ordering. Your payment provider may require additional verification before authorising the transaction.
2.2 Pricing
All prices displayed are inclusive of Value Added Tax (VAT) where applicable. Stated prices for our flower delivery in Lewisham do not include additional charges such as delivery fees, which are clearly indicated at checkout based on the delivery location and date.
2.3 Payment Security
We use secure third-party payment processors to safeguard your financial and personal data. We do not store your full payment details on our systems.
3.1 Areas Covered
We deliver flowers to all addresses within Lewisham and also to neighbouring areas as specified on our website. Delivery availability is subject to our operational capacity and schedule.
3.2 Delivery Instructions
Please provide accurate delivery details, including the recipient’s full name, address, postcode, and contact number to help ensure a successful delivery. If specific delivery instructions are provided (e.g. leave with neighbour), we will do our best to accommodate them.
3.3 Delivery Times
Standard delivery timeframes are clearly stated at checkout. While we make every effort to deliver on the agreed date, all delivery times are estimates and cannot be guaranteed. Deliveries usually take place during business hours, but times may vary during busy periods and holidays.
3.4 Failed Deliveries
If no one is available to receive the flowers at the delivery address, our driver may attempt to leave the flowers with a neighbour or in a safe location. A delivery note will be left with instructions. We are not responsible for failed deliveries due to incorrect or incomplete address details or for perishable items left in a safe place if no one is available. Additional delivery attempts may incur extra fees.
4.1 Amending Your Order
If you need to amend your order (such as changing the delivery address or card message), please contact us promptly. We will do our best to accommodate changes if your request is received well in advance of the scheduled delivery date. Changes cannot always be guaranteed once the order is being processed or out for delivery, particularly with same-day or next-day services.
4.2 Cancelling Your Order
You have the right to cancel your order for flower delivery in Lewisham provided the flowers have not yet been prepared or dispatched. To cancel, notify us as soon as possible. Orders cancelled after preparation or during transit may not be eligible for a full refund due to the perishable nature of our products.
4.3 Refund Policy
If an order is cancelled in accordance with these terms, we will issue a refund to your original payment method. Refund times can vary based on your payment provider. In the unlikely event of non-delivery or if you are dissatisfied with the quality of flowers received, please get in touch within 48 hours of delivery. We will investigate the issue and may offer a replacement or refund at our discretion.
5.1 Freshness Guarantee
Flower Delivery Lewisham takes pride in providing high quality, fresh flowers for every order. We guarantee that flowers delivered will last at least five days from delivery, provided they are cared for according to the enclosed instructions. Should you have any concerns about quality, please contact us promptly.
5.2 Substitution Policy
We endeavour to deliver products as described. However, in rare instances, substitutions may be required due to supply or seasonal limitations. When substitutions occur, we will ensure the replacement is of equal or greater value and will maintain the intended style and colour scheme of the original arrangement.
You are responsible for ensuring that all information provided at the time of ordering (such as recipient name, address, and message) is accurate and complete. Flower Delivery Lewisham is not liable for failed or delayed deliveries where incorrect information has been supplied. It is also your responsibility to ensure the recipient is able to accept the delivery on the agreed date.
When ordering for delivery to hospitals, hotels, schools, or offices, please provide full details, including ward or room number, as applicable. Deliveries to such locations are subject to the relevant policies of the institution and may be completed to reception or main entrance where necessary.
7.1 Limitation of Liability
To the extent permitted by law, Flower Delivery Lewisham is not liable for any direct, indirect, or consequential loss or damage arising from the use of our online flower delivery service in Lewisham. Our liability in all circumstances is limited to the price paid for the products or services supplied. We expressly exclude liability for any loss or delay resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, or transport delays.
7.2 Perishable Goods
As flowers are a perishable product, please follow the care instructions provided to ensure the longevity and freshness of your delivery. We do not accept returns of perishable goods except as required by law.
7.3 Third Party Links
Where our website refers to third-party websites, we accept no liability for product or service information provided by these external sources.
We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy for details on how we collect, process, and store your information in connection with your use of our online flower delivery service in Lewisham.
All content, designs, logos, and images on the Flower Delivery Lewisham website remain the intellectual property of our business. They may not be used or reproduced without prior written consent.
These Terms & Conditions and any non-contractual obligations arising out of or in connection with them are governed by English law. Disputes will be subject to the exclusive jurisdiction of the English courts. Nothing in these terms affects your statutory rights as a consumer.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect on publication to the website. Please check back regularly to ensure you are aware of our latest policies.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. Our failure to enforce any right does not constitute a waiver of that right.
For questions regarding online flower delivery in Lewisham, these Terms & Conditions, or your order, please refer to our website's contact information and reach out during our business hours. We are always happy to assist our customers across Lewisham and the surrounding areas.
These Terms & Conditions are effective as of the date shown on our website and apply to all customers using Flower Delivery Lewisham for flower delivery services in Lewisham and its neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lewisham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lewisham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
